Shipping & Returns Policy

Shipping Information

UK Mainland Shipping

Prices quoted are for shipping to mainland UK only. For international shipping, please contact us at info@faixa-preta.com or call 020 8748 8855.

Delivery Times

We will attempt to get your delivery to you within 2 to 3 working days of receipt of payment.

Please note: Delivery times may vary during peak periods or due to unforeseen circumstances.

Signature & Tracking

Drop-off will require a signature unless you would like to specify otherwise at your own risk.

Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping Fees

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

Tip: We advise you to group your items in one order.

We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Packaging & Protection

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Ample Sizing

Boxes are amply sized to prevent crushing and damage.

Well Protected

Your items are well-protected with quality packaging materials.

Returns Policy

Right to Return

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return unused items in their original condition within 14 days of receipt.

Return Conditions

  • Items must be unused and in original condition
  • Original packaging and tags must be intact
  • Proof of purchase required
  • Custom or personalised items cannot be returned

How to Return

  1. 1
    Contact Us: Email info@faixa-preta.com or call 020 8748 8855 to initiate your return.
  2. 2
    Receive Authorisation: We'll provide you with a return authorisation number and instructions.
  3. 3
    Pack Securely: Repack the items carefully in their original packaging.
  4. 4
    Ship Back: Send the package to the address provided. Return shipping costs are the customer's responsibility.
  5. 5
    Refund: Once received and inspected, we'll process your refund within 5-7 working days.

Questions About Shipping or Returns?

Our team is here to help!

Faixa Preta
89 Richford Street
London, W6 7HJ
United Kingdom